Air Canada apologized and said it was looking into a situation on one of its flights earlier this week that saw dozens of passengers disembarked from the plane in Montreal.
More than two dozen passengers were asked to disembark from flight AC866 on June 20 to London for what the airline said was “non-compliance with the Canadian government’s mask regulations, Canadian Aviation Regulations and our crew directives.”
“Absolutely disgraceful,” tweeted a woman who said 23 people were pulled off the plane at random including an elderly couple and a family of four.
Videos posted online showed armed officers on board the plane asking several people to leave.
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In a statement to CityNews 680, Air Canada said while it did not address the incident of disruptive behavior on board their aircraft, the action taken was for the safety and benefit of the other 266 passengers on board. However, the airline went on to say that some of its uninvolved customers were “unfortunately taken down”.
“We have contacted those we have identified as the wrong people to apologize and address their concerns.”