Here you will find out how to file a complaint at the banking Ombudsman, what is the jurisdiction of the banking Ombudsman, and the types of complaints.
Banking Ombudsman Scheme
India is considered as one of the largest and most densely populated countries in the whole world. Meanwhile the state, with the help of a number of small and large banks in the country, offers banking and other financial services to citizens. Citizens have the right to choose the bank from which they want to receive banking services and other financial services such as loans, other investments, insurance policies. The Reserve Bank of India establishes all the rules and regulations for the working of the banking system in the country. If there is a problem, the bank is responsible to the RBI. However, RBI also looks after anything that creates problems for customers at their bank branches. While customers can submit complaints to the customer care desk, even though there have been several complaints if the problem is not resolved, the customer must use the banking Ombudsman scheme set by RBI.
At first the customer has to take their complaint to their respective bank branch, file your complaint there and it should be resolved. However, the RBI has set a specific duration for resolving cardholder issues. In the event that the bank takes longer than the specified time, the RBI intervenes on behalf of the customer through the 2006 banking Ombudsman scheme.
Banking Ombudsman Meaning
What is a Banking Ombudsman?
RBI appoints official officers whose role is to assist in handling customer complaints regarding certain financial and banking services. However, personnel only intervene if the complaint exceeds the complaint day set by the RBI.
Jurisdiction of the Banking Ombudsman
The Banking Ombudsman will handle all applicant complaints. At every 30th In June, the banking Ombudsman will report to the Governor of the RBI. He will state all the affairs that occurred in his office during the last financial year and provide an overview of the matter.
The reason for the complaint can be submitted to the banking Ombudsman
The RBI has set rules that the banking Ombudsman must comply with, such as not all complaints being considered under it. All customers are asked to read the scheme carefully, to find out what complaints they can bring to the banking Ombudsman.
- No payments for ordinate delays in billing or paying checks, money orders, and money orders.
- In the event that the bank does not accept banknotes in small denominations that are present for any purpose without giving a good reason and charging a commission for the notes.
- If the bank does not accept the coins without giving a good reason and charges them a commission.
- Non-payment or late payment inward remittance.
- If working hours are not adhered to at the bank.
- If the bank fails to fulfill or delays banking facilities such as other than loans and advances as promised by the bank in writing or by the bank’s selling agent.
- Non-Indian residents who have accounts in the country, complain about remittances from abroad, deposits and all other banking related problems.
- If any bank refuses to open a deposit account without giving a good reason.
- Without notifying the customer charges the customer’s account.
- In the event that the bank does not follow RBI’s instructions regarding ATM/debit cards or other prepaid cards available in that country.
- If the bank does not follow the RBI rules on mobile banking services in India.
- No disbursement of pension funds or delays in service.
- Not receiving or delaying receiving tax payments as stated by RBI without providing a valid reason.
- Closing the deposit account without giving any notification to the customer and without giving a valid reason.
- Refusal to close or delay account closure.
- Non-compliance with fair practices as determined by the RBI.
- Any flaws in offering services like loans and cash advances.
Online Banking Ombudsman Complaint
Procedure for filing a complaint with the banking ombudsman
- Visit the official banking ombudsman website portal.
- From the homepage, click on the complaint file option.
- From the menu bar, select the BO location that suits your complaint and then select a bank branch.
- Then fill in the complaint description and check the details then click the submit option.
- The reference number is coming, click and download the image in PDF for future reference.
- After receiving your complaint, the banking ombudsman will look into the matter. You will get a satisfactory answer or resolution within 30 days.
Complain via email method
Each applicant can file a complaint via the email process. You need to email a complaint to the banking ombudsman. However, the claim was settled within 30 days by the authorities. If in case the customer is not satisfied with the decision, he can take the matter to the customer’s court.
Banking Ombudsman Complaint Status
Procedure for checking the status of an RBI complaint
To check the status visit the URL
- How can you track the status of a banking ombudsman complaint.
To track the status of your complaint, go to the link https://cms.rbi.org.in/rbi/VividFlow/run/trackapplicationrbi?